BNZ Global Telecommunications Modernisation Implementation

Wellington, Sydney, London, New York, Tokyo, Singapore, & Fiji (1986/8)

Objective

• Establish a profile of telecommunications assets and usage showing what do we have, why, is it useful, does it lower internal costs, and does it improve customer service?
• Bring the global telecommunications environment of BNZ under control.
• Use telecommunications to contribute to a lowering of the several costs of doing business.
• Implement rationalisation measures where appropriate domestically and in overseas locations in Fiji, Australia (offered the greatest potential for BNZ based on trade between New Zealand and Australia), Singapore, Hong Kong, London, New York, & Los Angeles.
• Create a comprehensive inventory of costs, assets and telecommunications usage from each centre.
• Determine options for improvement from potential vendors.
• Calculate cost savings and service level improvements.
• Build business cases for re-equipping each centre, where appropriate, with PABX, treasury telephone dealing system and a form of national/international communications controller.
• Creating a completely new telecommunications infrastructure for BNZ Australia and BNZ in New Zealand.
• Rationalise and remove waste.

Achievement

• The networks in New Zealand and Australia continue to operate today from their inception in 1988.
• During 1995, the Aussat B-based satellite network was merged into the mainstream NAB Australian network.
• All project components around the world came in on time and budget.
• BNZ’s global telecommunication costs were reduced by over $2 million annually for a capital investment of $9 million.
• Control over telecommunications expenditure where none existed previously.
• Alignment of telecommunications to the needs of the business.